Privacy Policy
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Privacy Policy
FAQs on Ghana Visit
PRIVACY POLICY - CITY TRUST TRAVEL AND TOUR
HOW DO WE COLLECT DATA
When a traveller contacts us or an agent contacts us on behalf of their client, all the data relevant to their booking/request/travel/tours during registration and booking , are collected securely by e-mail and captured within our database.
DATA DO WE COLLECT & WHY
Data collected during account registration and booking process, may include:
- Personal Information
- Residential Address
- Postal Address
- National ID Card Details
- Family Information
- Educational Information
- Employment History
- Parent(s) Information
- Next of KIN Information
At the time of an enquiry or registration
Booking name (Firstname, Middle/Other names, Lastname) – our suppliers require this to hold a provisional booking
Nationality – to advise guests if there are any visa requirements for the destinations they plan to visit
Ages of children – to ensure our consultants suggest age appropriate accommodation and activities and quote reduced rates where child discounts are applicable. Budget, interests and any other personal information that travellers choose to share with their agent to guide us in making recommendations for their holiday.
At the time of confirmation
There are inherent risks associated with tours. As the first point of contact on the ground it is recommended that we have all tourists’ personal details on hand in the event of an emergency. This information is also required by a number of our service providers on confirmation of a booking for operational and legal reasons. By choosing not to share this information with us, our response time in the event of an emergency may be compromised. The following information is requested to manage emergency situations that may arise during travel/tour.
- Full name (Firstname, Middle/Other names, Lastname)
- Passport details (nationality and number)
- Medical Insurance Details (insurance company, policy number, emergency contact number)
- Next of Kin (Emergency contact details)
- Pre-existing medical conditions and or allergies
Further information may be required to ensure travellers comfort and convenience during travel/tour, including special dietary requirements, birthday, weight etc.
WHO DO WE SHARE THIS DATA WITH
City Trust Travel and Tour, mainly use the information that is provided to us only for the reason it was gathered. That is to plan and book travel & tour arrangements on behalf of our clients and to respond to an emergency situation that may arise during travel. We also share data to third parties only when necessary and needed to plan travel & tour arrangements in the event that the third party is the one working out the programme on our behalf.
On confirmation of a booking, this data will be passed on to the relevant sub-contractors as necessary (accommodation, transfer & activity providers on the ground) to ensure that our clients comfort and safety is assured during travel, and all arrangements are held. In the event of an emergency, this data may be passed on to emergency response personnel, police, government officials etc. as required and deemed necessary by senior management.
CLIENT FEEDBACK
Feedback will be shared with service providers to allow them to address any areas of concern and give credit where credit is due. Feedback will also be shared internally within our reservations department as a learning opportunity to enhance consultant’s knowledge of the destination, product and / or clients expectations.
HOW LONG DO WE KEEP DATA
Customer Information Forms are kept for a period of 12 months after travel. More general information relating to the booking process may be kept on file for up to 2 years after travel.
WHO TO CONTACT
For any questions or concerns relating to our data protection, Please contact our Data Protection Officer at accounts@citytrusttravels.com or info@citytrusttravels.com or call (+233)242637628 for more details.
